Shipping policy

We understand you are excited to receive your order, and so are we! However, we do ask that you allow up to 2 business days for our team to process your order upon confirmation of payment. Each order is hand picked and inspected for quality control, before being wrapped with care and placed into shipping boxes prepared for the journey to you.

Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to your inbox. If you have trouble receiving this email please check your spam folder before contacting porratatimbercraft@gmail.com

It is important to note some orders may require additional information from our shipping team in regards to address and/or payment confirmation. Please check your inbox for any follow up emails after your order is placed, to ensure your request is processed. 

We offer worldwide shipping for all orders. For orders to be shipped outside of the United States you shall be responsible for any applicable customs duties/taxes as the case may be. Average shipping time within the United States is 3-5 business days via USPS.

International tracked shipments are expected to arrive within 16-21 business days, this excludes any weekends or holidays. Final delivery for international packages will be processed by your country’s local postal service.

Express shipping is available and prices will be reflected at check out. It is the responsibility of the buyer to pay for shipping costs.

Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information or carrier related issues which are out of our control.

Customs taxes, duties or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws and policies and we cannot estimate the amounts.